Privacy & Security
All shipping, billing and contact information will only be used to complete your order or for communication purposes between 3DTHIS and yourself.
Your information will never be passed on or sold to third party companies.
The 3DTHIS website uses encryption so all transactions and payment details are protected, ensuring you can shop online safely and securely.
Security and encryption can be confirmed by the green lock icon in the top left of your address bar, a legal requirement for online stores.
Manufacture & Shipping
All items are made bespoke by the manufacturer and take between 10 - 20 business days to be manufactured and delivered to you.
Countries such as Australia & Canada can take longer due to to extended custom times which I cannot be held accountable for.
All orders will be dispatched to the manufacturer within 1 hour of being purchased.
You will be notified once the product has been sent out for delivery by the manufacturer and provided with a tracking ID so you can follow your package.
Shipping and delivery of the product are with other providers so I cannot be held accountable for any unlikely but possible delays.
If you are unsure or have a query about delivery times please get in contact here
Returns, Cancellations & Refunds
Due to how 3DTHIS operates, I am unable to cancel an order once it has been dispatched to the manufacturer.
Refunds will only be issued if there are any problems with the product caused by the manufacturer. I will require photographic evidence of this in order to resolve this with the manufacturer. Problems have to be flagged up within 3 business days of an issue being found otherwise I will not be able to assist you.
Refunds will take between 5 - 10 business days to be returned. This will either show in your bank statement as a credit or a removal of the original charge depending on who you bank with.
Returns are not accepted.
Please be assured issues are rare and I take great pride in the quality and finish of all the products on 3DTHIS.